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Welcome to the Personal Online Banking conversion center.

Access to your personal accounts will transition to the Columbia Connect online banking system. This system is essentially the same system you are using today. These similarities make the transition to Columbia Connect a smooth one.


Your User ID and Password Will Not Change

You will use the same user ID and password to access Columbia Connect that you use with the PCB online banking system today. When you attempt to login for the first time, the system will attempt to verify your identity by sending a Secure Access Code (SAC) to the phone number we have on file in the Secure Access Targets section of the PCB online banking system. Once you retrieve and enter the code, you will be asked to create a new password. You may use the same password you always have.

Verify Your Phone Number by March 1, 2018
To ensure you are able to access the Columbia Connect online banking system beginning March 12, 2018, it is critical we have your current phone number. Please login to the PCB online banking system and verify your Secure Access Targets. When accessing the system for the first time, you will be sent a secure access code to the phone number listed in the Secure Access Targets section of the PCB online banking system.

Watch your mail or download first-time login instructions
We will send you first-time login instructions in the mail prior to the conversion. We will not send you user IDs or temporary passwords as your User ID and password will remain the same.

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Download the Columbia Connect first-time login instructions for web access 
Download the Columbia Connect first-time login instructions for mobile access

Prepare Your Quicken, QuickBooks and Mint Account Before Conversion

In order for your Quicken, QuickBooks or your Mint account information to successfully update, there are important steps and timelines that you may need to follow prior to the upcoming system conversion on March 12, 2018.

If you use Express Web Connect for Quicken Windows, Quicken Connect for Quicken Mac or QuickBooks Online, there will be a five-day waiting period after March 12, 2018 before these services will be available. Details and instructions are found below:

Quicken

Quickbooks

Mint

Beginning March 12, 2018, Mint aggregation services may be interrupted for up to 5 business days. For a successful account update, do not login into Mint.com for Columbia Bank until 5 business days after March 12, 2018. There is nothing you need to do to prepare prior to March 12, 2018. View complete Mint instructions here.

Answers to Questions about Columbia Connect Online Banking, Mobile Banking and Personal Bill Pay

Below are a list of frequently asked questions regarding the transition of your online banking, bill pay and mobile banking to Columbia Connect online banking. Click here for a complete list of FAQs.

  • Will my Online Banking login information change?

    No, you will continue to use your current user ID and password for your first login, at which time you will be prompted to establish a new password.

  • How will I access Columbia Connect?

    As of 8:00 a.m. on Monday, March 12, 2018, you may access the Columbia Connect online banking system from the online banking box in the upper left corner of our home page. Please be sure “Columbia Connect” is selected from the drop-down box. First-time login instructions will be mailed to you and are also available above.

  • What accounts will I be able to view in Columbia Connect?

    The accounts that you see today in Online Banking will be available for viewing after the transition. In limited circumstances, some accounts may not be displayed. You will be contacted prior to the transition with alternatives.

  • Will my Bill Pay information transition to Columbia’s Bill Pay system?

    All payees and scheduled payments will transfer to Columbia’s Personal
Bill Pay. eBills will not transfer and will need to be re-established beginning March 12, 2018.

  • How will I log into Personal Bill Pay?

    Once you have logged into Columbia Connect, select the “Pay Bills” tab from the menu on the left side of the page. You will automatically be logged into the Personal Bill Pay system.

  • Can I still use the Columbia Bank – PCB mobile app on my phone?

    No, you should remove the Columbia Bank - PCB mobile app from your phone on Saturday, March 10, 2018. Beginning Monday, March 12, 2018, you can download the Columbia Bank mobile app. Visit the App Store or Google Play to download the Columbia Bank app on or after March 12, 2018.

  • Will mobile deposit cutoff times for same day credit change?

    No, the mobile deposit cutoff time will remain at 6:00 p.m. Pacific Time.

  • View a complete list of FAQs.

    Read answers to frequently asked questions.


    View the FAQs


























































































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